Learn the foundational psychology of communication to improve how you interact with staff, clients, and partners. Based on a modern take on Dale Carnegie’s timeless principles, this session helps you build confidence, clarity, and stronger relationships at work.

🔍 What You’ll Learn

💬 1. The 3 Subsystems of Communication

• Verbal – What you say: the words you choose and how they impact trust
  
• Paraverbal – How you say it: tone, pace, pitch, pauses
  
• Non-verbal – Your body language, facial expressions, and gestures
  ➤ Learn how to spot these in others and master your own signals
  

👥 2. The Human Psychology of Influence

• Why people really listen (or don’t)
  
• The power of validation and emotional awareness
  
• How to create connection in the first 7 seconds
  

💼 3. Managing and Motivating People with Better Conversations

• Tips for giving feedback without fear
  
• Handling conflict without escalation
  
• Creating a culture of open, positive communication
  

✅ Interactive & Fun

• Real-life scenarios and role play prompts
  
• Mini self-assessment quiz
  
• Chat-based group reflections
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  🎟️ [Book Your Spot – Limited to 20 participants per session]